e-learning.totm.com

Last updated: 10/02/2026
Effective date: 10/02/2026

1. Introduction

Welcome to https://e-learning.totm.com (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our e-learning services.

By accessing or using our website, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide and information automatically collected through your interaction with the website.

a. Information You Provide

When you register for courses, create an account, make a purchase, or contact us, we may collect:

Name
Email address
Billing address
Payment information
Username and password
Communication preferences

b. Automatically Collected Information

We collect data via cookies and similar technologies to improve your experience and analyze usage. This includes:

IP address
Browser type
Pages visited
Time and date of access
Referring/exit pages
Device type
These may be collected via:
WordPress core functionality
Google Analytics
WooCommerce session data

3. How We Use Your Information

We use collected data to:

Provide and maintain our services
Process transactions and manage accounts
Personalize user experience
Analyze and improve platform performance
Communicate updates, newsletters, and notifications
Detect, prevent, and address technical issues

4. Legal Basis for Processing (If applicable under GDPR)

If you are a resident of the EU or UK, we process your information under the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate interests (e.g., analytics, fraud prevention)
Consent (where required)

5. Third-Party Services We Use

We use the following services, which may collect, store, and process personal data:

a. WordPress

Our site runs on WordPress — it stores account data and handles core website functions.

b. WooCommerce

WooCommerce powers our e-commerce features. It processes and stores orders, billing information, and transactional data.

c. Metorik

We use Metorik for analytics, reporting, and customer insights. Metorik may access order and user data from WooCommerce to provide reporting.

d. Google Analytics

We use Google Analytics to understand user behavior and improve our platform. Google Analytics collects standard web log data (such as page views, time on site, source, etc.).
Google may combine data collected from this site with other Google services.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity and hold certain information.

Types of Cookies We Use

Essential cookies — required for site operation
Performance cookies — to analyse user behaviour (e.g., Google Analytics)
Functional cookies — to remember preferences

You can manage cookie preferences through your browser settings. Blocking cookies may impact site functionality.

7. How We Share Your Information

We do not sell or rent personal information. We may share information with:

Service providers to perform business functions (e.g., payment processors, analytics tools)
Legal authorities when required by law
Affiliates and partners only with your consent

8. Data Retention

We retain your personal data only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce our agreements

9. Your Rights

Depending on your location, you may have rights including:

Access your personal data
Correct or update your data
Request deletion of your data
Restrict or object to processing
Data portability
Withdraw consent where processing is based on consent

To exercise these rights, contact us at: e-learning@totm.com

10. Security

We implement administrative, technical, and physical safeguards designed to protect your data. While we strive to protect your personal information, no security system is impenetrable.

11. Children’s Privacy

Our services are not directed at children under 13 (or higher age depending on your local law). We do not knowingly collect information from children without parental consent.

12. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes via our website or email.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Email: e-learning@totm.com
Address: 16b, The Maltings East Tyndall Street, Cardiff, Wales, CF24 5EA
Website: https://e-learning.totm.com